WindsurferCRS

2014 A Year in Review

With SHR and WindsurferCRS, individual hotels, chains, and brands work in close collaboration to solve problems and create innovative distribution strategies.

Responsive Design

Responsive Design

SHR knows that guests will view your site and booking engine in a variety of contexts, using a variety of devices. With TopSail, there is no longer a need to maintain a separate mobile booking engine—a single, responsive IBE is all that you need.

TopSail automatically adjusts to:

  • Desktop computers
  • Tablets
  • Mobile phones
  • Screen size

Persuasive Messaging

Persuasive Messaging

Hotels now have the option to add persuasive text under room types and/or packages. Depending upon the type of messaging selected, it will give the guest a sense of urgency to confirm a booking, or assure the guest that the selection they have made is a popular choice among travelers.

Types of Messaging

  • Number of rooms (or packages) purchased in the last x-number of days
  • Number of rooms (or packages) available for the dates selected

Call to Continue

Call to Continue

Once a guest has searched and added reservation information to his cart, he has the option to call to continue by simply touching a number on his mobile device. This feature sends the reservation information to the hotel’s call center with a unique Cart ID that allows the reservation agent to pick up where the guest left off and complete the booking.

Conversion Impact

  • Abandonment Recovery
  • Frictionless Checkout
  • Reduce Payment Barrier
  • Increase Mobile Conversion

Save for Later

Save for Later

Allow guests to save their cart for later by entering an e-mail address. A link to their cart is e-mailed to them so they can complete the booking process at a later time.

Key Functions

  • Abandonment Recovery
  • Capture guest e-mails for future marketing opportunities
  • Increase Conversion
  • Greater flexibility and ease of booking for the guest

Rates and Packages

Rates and Packages

Meal Plan for Rate Code

At the rate code level, users may now attach a meal plan for update out to the GDS. This feature was designed to add an additional level of detail to the rate display via the GDS in order to enhance the booking experience.

New Add On Functionality

For your convenience, we have added additional Price Formula options within the Add-Ons feature that include:

  • Per Guest per Night
  • Per Room Per Night

The system will calculate the cost according to the Price Formula selected within the Add-On for proper update to the booking itinerary.

Data Display

Data Display

Reservation - Date/Time Display

The date/time seen in Res Detail via the Reservation Log will now be displayed as the local hotel time. Previously, this was displayed as the CRS System date/time for all users.

Reporting - Distribution Market Segment

The Distribution Market Segment report is one of our newest report additions, allowing our users to report on market segment by distribution channel.

Flexible Group Functionality

Flexible Group Functionality

WindsurferCRS allows for management and control of groups across web and call center channels.

With this new feature, inventory is dependent on general availability and does not have to be allocated directly within the block. As long as rooms are available, within the parameters of the block, the group is bookable. To enable this group inventory management option, simply check the "Flexible Group" box under the modify tab after the group has been created.

New 3rd Party Integrations

New 3rd Party Integrations

We are constantly working to ensure we offer powerful integrations that will benefit the hotels using WindsurferCRS. Below are some of the new integrations we launched in 2014.

Flip.To
Uses social media to increase bookings by offering pre-made messages that the guest can easily flip to their social media sites.
Nor1
Increase revenue by offering upsell options to your guests prior to check-in.
Revoo
Guests will book with confidence with guest review integration right in the booking engine.

Stronger Integrations

Stronger Integrations

While we are always looking to add integrations, we also continuously look to strengthen the current integrations that we offer. Below are some highlights of the strong integrations that we currently offer.

Revenue Management Systems

  • Framework supported at the Core
  • Interfaces with IDeaS and Duetto

Property Management System

  • Advanced 2-way interface with Micros OXI
  • Advanced 2-way integration with MSI’s CloudPM
  • Advanced 2-way integration with PAR Springer-Miller’s ATRIO

External Booking Channels

  • Continuously adding to our direct distribution network
  • Offer distribution to major Meta-Search sites

Find Out More

Use the links below to find out more, request a demo, or contact one of our Business Development associates. We look forward to showing you how WindsurferCRS can improve your property’s distribution strategy.